European Parliament, eGovernment - Using technology to improve public services and democratic participation, 2015-09, p. 4 ([Internet, 2020-02-26](https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=5&cad=rja&uact=8&ved=2ahUKEwjgha_19-7nAhVxTRUIHYG9CHkQFjAEegQIBBAB&url=https%3A%2F%2Fwww.europarl.europa.eu%2FRegData%2Fetudes%2FIDAN%2F2015%2F565890%2FEPRS_IDA(2015)565890_EN.pdf&usg=AOvVaw2z90gYI6-XxQVgokMftpfR))